Following new interview feature, founder advocates for better service access – especially for travelers over 40
INDIANAPOLIS, IN / ACCESS Newswire / October 15, 2025 / After being spotlighted in a recent feature article titled “How Kavya Travel’s Founder Brought Back Human Booking,” the founder of Kavya Travel is raising awareness around a growing problem in the travel industry: the loss of real, human support in online booking services.
“We’re not trying to be loud,” the founder said. “But someone needs to say it – automation isn’t working for everyone.”
The article highlights how the small Indianapolis-based agency is taking a human-first approach in a space dominated by bots, menus, and self-service apps. Founded in 2022, Kavya Travel was designed for travelers who don’t want to “talk to a robot” – and instead, value calm, clear support from a real person.
A Growing Disconnect in the Travel Experience
As online travel booking becomes more automated, millions of older travelers are being left behind.
According to a 2024 AARP study:
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68% of Americans over 50 say they prefer booking travel with live, human assistance
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61% of Boomers say they no longer trust apps for complex trips
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Yet 80% of major travel platforms offer no consistent human support
“People don’t want to scroll through screens when their plans change,” the founder said. “They want someone to pick up the phone.”
The problem isn’t limited to seniors. Kavya Travel has seen a rise in calls from travelers in their 30s and 40s who say they’re overwhelmed by digital booking platforms and crave a return to simple, human-centered help.
A Model That Puts Service Before Scale
Kavya Travel intentionally avoids traditional growth strategies. There’s no big office, no leadership spotlight, and no overuse of data or vanity metrics. The company’s team of live agents supports bookings for cruises, flights, hotels, and cars – across the U.S. and Canada – with an old-fashioned approach:
“You call. We pick up. You talk to a person. That’s it.”
Their internal call logs show hundreds of calls daily, many of them from first-time users who were referred by word of mouth – often after failing to get real help elsewhere.
One traveler needed to rebook a cruise due to a last-minute emergency. Instead of directing her to forms or ticketing systems, Kavya Travel’s agent stayed with her on the phone until the issue was fully resolved – even helping her secure a better room in the process.
“She didn’t care about discounts,” the founder explained. “She just needed someone who would listen and stay on the line.”
What the Public Can Do
While Kavya Travel doesn’t plan to scale or enter the spotlight, the founder is using the recent media attention to call for action – not just from the industry, but from travelers themselves.
“Change doesn’t always come from the top,” they said. “It comes from what people ask for, what they expect, and what they support.”
Kavya Travel encourages consumers to:
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Ask for real support – and let companies know when it’s missing
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Support businesses that prioritize people over process
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Help others – especially older adults – find services with empathy
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Speak up in reviews when you get excellent (or lacking) human service
“Don’t accept that every trip has to start with a chatbot,” the founder said. “You deserve better. And you can ask for it.”
A Quiet Message with Big Impact
Though the company remains intentionally low-profile, its core mission – helping people book confidently through real human care – is resonating with a growing base of travelers.
“We’re not here to disrupt the industry,” the founder said. “We’re here to remind it that people still matter.”
To read the full interview, visit the website here.
About the Kavya Travel
The founder of Kavya Travel launched the company in 2022 with a clear goal: to bring back personalized, human-first support in an industry increasingly dominated by automation. With a background in customer service and a deep understanding of how digital platforms can leave travelers feeling overwhelmed, they created a small, online travel agency built entirely around real conversations – not bots or call menus.
Contact:
support@kavyatravelcompany.com
SOURCE: Kavya Travel
View the original press release on ACCESS Newswire
