Las Vegas-based healthcare marketer calls for a more human approach to care coordination and communication amid rising confusion and patient stress
LAS VEGAS, NV / ACCESS Newswire / October 14, 2025 / In a newly released feature, respected healthcare marketing professional Leni Alston is speaking out about the need for more compassion and clarity in the healthcare industry – especially for families navigating care options. Drawing from years of frontline experience, Alston is urging healthcare workers, professionals, and everyday citizens to take simple, direct steps to help those around them feel seen, heard, and supported.
“Families aren’t just making healthcare decisions-they’re doing it in crisis,” said Alston in the article. “They don’t need fancy language or pressure. They need someone who listens and explains without judgment.”
Her message comes as more Americans report confusion and stress when seeking care. According to the 2024 Kaiser Family Foundation, 69% of people say they feel overwhelmed trying to understand their healthcare options, and 43% have switched providers due to poor communication, based on a recent Accenture report.
Alston believes this confusion is often made worse by overly complex messaging and a lack of human connection. Her solution is rooted in consistent, low-cost actions anyone can take – no large platform or title required.
“Most of what I do isn’t big,” she explained. “It’s printing out a simple summary, calling someone back when they don’t expect it, or explaining what a form actually means. That’s what helps people feel safe.”
A Quiet Call to Action
Rather than launch a campaign, Alston is encouraging people to take action locally and personally. From health professionals to neighbors, she believes anyone can make the system easier to navigate – one helpful conversation at a time.
“If you hear someone struggling with a care issue, don’t just nod,” she said. “Offer to help look something up. Sit with them while they make the call. Bring over a meal. Small things are not small when people are stressed.”
Alston also encourages healthcare professionals to stay informed without getting overwhelmed. In the interview, she shared tips such as setting Google Alerts for specific policy changes, using sticky notes to write down learning goals, and sharing updates with coworkers informally to keep everyone in the loop.
“I write questions like ‘What’s the rule for transport support?’ on a sticky note and find the answer during a coffee break,” she said. “Then I leave it near the copier. Someone always picks it up.”
Why It Matters
Miscommunication in healthcare isn’t just frustrating-it’s dangerous. The National Patient Safety Foundation reports that over 70% of serious adverse health outcomes involve miscommunication. Families who don’t understand what’s happening are more likely to delay treatment, skip follow-ups, or make mistakes with medications.
In a system under pressure, small acts of compassion can go a long way in building trust and reducing harm.
What You Can Do
Leni Alston’s message is clear: You don’t need to change the entire healthcare system to make a difference. Here are three simple steps anyone can take today:
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Ask someone if they understand their care instructions. Offer to walk them through it.
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Follow up with a friend or neighbor who mentioned a health concern.
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Print or share simple summaries of important info with your team, workplace, or community board.
“You don’t have to be in healthcare to care,” Alston said. “If you’re human, you’re qualified.”
To read the full interview, visit the website here.
About Leni Alston
Leni Alston is a Las Vegas-based healthcare marketing professional with a track record of helping families navigate complex care decisions. Known for her human-first approach, she combines practical communication with community outreach-often delivering food and essentials to local residents in need. Her work is rooted in empathy, service, and a commitment to clear, honest support.
Contact:
info@lenialstonlasvegas.com
SOURCE: Leni Alston
View the original press release on ACCESS Newswire
