Austin, Texas / Syndication Cloud / June 13, 2025 / TTEC
The Business Process Outsourcing (BPO) sector in India is growing at a remarkable pace, and one city rapidly gaining attention for its role in that growth is Mohali. Located in Punjab, Mohali is developing into a key destination for both domestic and international companies looking to establish and expand customer support operations.
With offices in India, global BPO TTEC says this is a very promising city for English-speaking professionals interested in building a long-term career in customer support and other outsourced activities. The company recently announced several new openings in its Mohali office, specifically focused on the healthcare sector.
India’s BPO Growth and Mohali’s Momentum
India enjoys a leadership role in the BPO industry thanks to advancements in technology, government support, and a skilled, English-proficient workforce. Nationwide, the sector is expected to reach ₹7.95 billion in revenue by 2025, and projections suggest continued growth into 2029 and beyond.
Mohali is increasingly recognized as a regional hub within this national growth trend. The city offers the infrastructure, workforce, and business-friendly environment that BPOs need to thrive. Many companies are establishing operations in the city due to lower operational costs compared to metro cities, access to fresh talent from nearby educational institutions, and solid internet and transportation networks.
This, in turn, is creating a robust local job market. Customer service associates, chat support executives, technical support specialists, and quality analysts are just some of the in-demand roles that companies are actively recruiting for in Mohali’s growing outsourcing ecosystem.
Why BPO Roles Are Gaining Appeal
For many early-career professionals, BPO jobs provide an ideal starting point. These roles not only allow employees to build critical communication and technical skills but also offer structured training and advancement pathways. Positions in customer support, for example, often serve as launchpads into other departments such as quality assurance, operations, sales, business support, or human resources.
The healthcare sector, for example, has become a focus for many BPO firms. With rising global demand for remote support in medical services, English-speaking customer service professionals in India are finding meaningful work assisting healthcare providers around the world.
Getting Started in Mohali’s BPO Sector
For those considering a career in Mohali’s BPO industry, employers typically look for candidates with strong spoken and written English, basic computer literacy, and a team-oriented attitude. A high school diploma is often sufficient for entry-level roles, and many companies provide comprehensive training to help new employees succeed.
Mohali’s relatively low cost of living, along with opportunities for professional growth, makes it an appealing option for job seekers across Northern India. As the city continues to develop its reputation as a BPO hub, more roles are opening up that offer stable income, career mobility, and a chance to work with leading global brands.
Now Is A Good Time to Explore Opportunities
Mohali’s rise as a center for BPO activity is creating real momentum for job seekers ready to step into the customer experience industry. With companies actively hiring and the sector projected to grow, now is a strong time to explore opportunities in this rapidly evolving space.
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